What is the WiFi Mesh System?
The WiFi Mesh system is designed to complement your
internet’s existing router, to deliver strong
WiFi signal in areas within your home that the said
router cannot reach.
Oftentimes, ordinary routers are unable to deliver
consistent strong WiFi signal across entire homes
especially if the area is more than 70sqms wide, has
multiple rooms, thick walls and spans multiple
The WiFi Mesh system eliminates this problem as it
uses WiFi 5 technology to deliver strong
connectivity in rooms where it's needed. It’s
comprised of mesh units that you can distribute
among the different rooms of your home to ensure
strong WiFi signal in these areas.
What is the ideal Mesh WiFi setup?
Check out this guide to know the ideal Mesh WiFi set
up for your home.
70 to 150 sqm
2 WiFi Points
150 to 250 sqm
3 WiFi Points
150 to 250 sqm
>3 WiFi Points
What’s the difference between Mesh Starter and
Mesh Add on?
If you’re availing of a
WiFi Mesh System for the first time, you will need
to get a Mesh Starter Kit, which comes with 2 mesh
units. This is
because one of the mesh units needs to be attached
to your existing
router. While the other unit can be placed in an
you need strong WiFi signal.
A mesh add
on is availed only when you already have existing
units and you want to expand the WiFi Mesh system in
your home by
adding more units to more areas/rooms/floors.
What if I only want 1 WiFi Mesh unit?
If you have not availed of any
WiFi Mesh units under PLDT, you will be required to
purchase a Mesh Starter, which comes with
2 units as you will need both to get your WiFi Mesh
system set up.
You may avail of single
WiFi Mesh unit add ons if you already have an
existing WiFi Mesh system with your PLDT Fiber plan.
How can I avail of a WiFi Mesh System?
There are several ways to get a WiFi Mesh system
- The easiest way to get mesh units is thru this
website. You may apply directly via
pldthome.com/wholehomesystem and with just a few
steps, you can purchase mesh units, to be billed
on top of your PLDT Statement of Account,
subject to your credit rating. Mesh units
purchased thru the website will be delivered
directly to your home.
- If you are in the mall or near a PLDT Store,
our mesh units are also available for purchase
in branches nationwide. Store-purchased mesh
will be released over the counter to you,
subject ofcourse to the availability of stocks
and mesh models per store.
- If you prefer to speak to our customer care
agents, you may also course your request for
mesh units through the PLDT Hotline 171 and get
your mesh units via delivery.
- Our mesh units are also available at the
official PLDT Home Pages on Lazada and Shopee.
If you are a PLDT Home subscriber, we still
recommend you get it from PLDT sales channels so
that we can link your mesh to your PLDT account
and provide you with comprehensive after-sales.
Mesh units purchased thru Lazada and Shopee are
covered only by a 15-day replacement warranty
Up to how many WiFi Mesh units can I avail?
The PLDT agent who will process your order will
inform you on the maximum number of
WiFi Mesh units you can avail.
Can I avail of a WiFi Mesh system without a PLDT
Yes, you may purchase a WiFi Mesh system from PLDT
thru the official PLDT Home pages on Lazada and
Shopee. A 15-day replacement warranty applies,
subject to Lazada and Shopee rules.
However, if you are an existing PLDT Home
subscriber, it is still best that you purchase your
WiFi Mesh units from PLDT so that you can enjoy the
- Affordable amortized monthly payments of up to
- Convenient payment of mesh monthly fee via PLDT
- 12-month replacement warranty c/o PLDT
What if I have an existing WiFi Mesh system purchased
outside of PLDT, will it work with PLDT’s WiFi
We are currently offering TP Link M4 and M5 Mesh
Systems. If the mesh system that you have is also
from TP Link but a
different model, these should work with our systems.
However, we highly encourage that you only purchase
mesh units that are of the same brand and model as
the one attached to your router for a more seamless
What is the lock in period if I get a WiFi Mesh System?
This will depend on the payment option you choose
when you purchase a WiFi Mesh system from PLDT as
your lock-in will correspond to this.
- 24 months amortization – 24 months lock-in
- 36 months amortization – 36 month lock-in
How do I setup my WiFi Mesh System?
Our WiFi Mesh system comes with a mobile app that has
a convenient and visual step by step guide that will
help you get it
set up in minutes!
What is parental control?
WiFi Mesh System’s parental control features
allow you to create multiple user profiles for your
home network. Under
these profiles, you may assign timed usage, blocked
sites and even bandwidth. It’s a convenient
tool parents can use to make sure their family is
safe and productive online.
Why am I not getting the promised speed of my plan when I connect to my WiFi
There are several factors that may affect the speed you are getting when
connected to your WiFi Mesh system. Here are the most common factors and how to
The distance of the end-device (e.g., your mobile phone, laptop or
Signal loss is a common occurrence when WiFi signal is extended wirelessly.
a WiFi Mesh setup, the WiFi signal will travel from your main WiFi Mesh
to the WiFi Mesh access point and the distance between the two has a direct
effect on the speed of your connection. The farther the WiFi Mesh access
is from the WiFi Mesh router, the slower the speeds you will get on your
end-device. To minimize effects on speed, it is ideal to place the main
the center of your home (vs. tucked away in a corner) as this achieves
positioning of the mesh access point and minimizes the distance from the
Interferences that may affect your WiFi Mesh unit's
Physical and wireless interference may affect the signal being broadcasted
your WiFi Mesh system. Be sure to place your WiFi Mesh units in the center
the room at eye-level, away from walls, cabinets and shelves that may block
signal. You must also avoid placing your WiFi Mesh units beside gadgets or
appliances that emit wireless signals like microwave ovens, Smart TVs,
cordless phones, etc.
The specifications of your end-device
WiFi Mesh systems that are powered by WiFi 5 technology commonly run on
and 5GHz frequencies. These frequencies are the highways where WiFi signals
transmitted. The 2.4GHz band allows for long-range transmission of WiFi
but cannot deliver speeds of more than 100Mbps. Meanwhile, 5GHz offers
range but can deliver gigabit speeds. To maximize the capabilities of your
5 Mesh System, the device you are using to connect to WiFi must also have
dual-band support so you can enjoy both range and ultra fast speeds. If your
device is single-band, which can be the case for older models, the WiFi
you will be able to achieve are limited.
Another factor that may affect the WiFi speed you are enjoying is the number
devices connected to your network at a given time as well as the online
activity. Bandwidth is shared by devices that are simultaneously connected
network thus WiFi speed is affected. Internet speed depends on the type of
as well. If the concurrent users are all engaged in bandwidth-heavy
such as HD video streaming, video conferencing, download or upload of large
files, this will have a considerable impact on the speed each user is
Applications running in the background
Software, system and app updates also eat up bandwidth and can affect WiFi
speeds. We don't notice these activities as they can run automatically, in
background, as we go about our usual online activities. It will help to
these automatic updates and set these up so that your permission is required
said activities to proceed so that you can be fully aware of the ongoing
activities that may impact your speed.
What do I do if my device is unable to connect to my WiFi Mesh?
The first step you need to take is to make sure that the WiFi password you
trying to enter is correct. Check symbols and capitalization as these are
password errors. You may check your WiFi details through your WiFi Mesh
- TP Link Deco M4: Go to More Settings > WiFi Router Settings > Check WiFi
- Tenda Nova MW6: Go to Settings > Wireless Settings > Check WiFi password
Some WiFi Mesh systems have blacklisting features, which allows users to
identified devices from connecting to the network. Make sure your devices is
listed as one of the blacklisted devices. If it is, you may remove it
- TP Link Deco M4: Go to More Settings > Blacklist Router Settings
- Tenda Nova MW6: Go to Connected Devices > Blacklist Icon
If the mentioned steps did not solve the issue, you may try rebooting the
and check again. If the issue still persists you may try restoring your WiFi
Mesh system to its factory settings. Note that once you do this you will
reconfigure your WiFi Mesh system. Here's how to restore your WiFi Mesh to
TPLINK DECO M4
The reset button for the TP Link Deco M4 can be found at the
bottom center of
Press on it using a safety pin for 1 second or until the LED
If the unit's indicator light turns red, you may try pressing on
button again, this time, for atleast 5 seconds.
The reset button for the Tenda Nova MW6 unit can be found at the
right portion of the unit.
Press on it using a safety pin for 6 seconds until the LED light
What do I do if my Wifi Mesh's SSID cannot be found?
There are several things you can try if you encounter this problem:
- Try moving your end-device (e.g., your laptop, mobile phone or tablet) to the nearest WiFi Mesh unit. It's possible that your device is out of range, which prevents it from seeing your WiFi Mesh system's SSID. You may also consider repositioning your WiFi Mesh units so that these cover the areas you frequent.
- You may also try refreshing the WiFi connection of your device. Simply turn off your device's WiFi and turn it back on after a few seconds.
TP Link Deco WiFi Mesh systems have the option to hide the WiFi SSID those that
can be seen by available devices. Make sure that this feature is disabled for
your WiFi Mesh network thru the Deco App. See the steps below on how to do this:
- Open the Deco App and login
- Go to More > Router Settings (Wi-Fi)
- Tap Network Name/Password
- Toggle Hide this network from Wi-Fi list button to enable or
What do I do in case I encounter a problem with my WiFi
You may call our hotline 171 or go to any PLDT Store
to get help on any
WiFi Mesh system concerns.