If you cannot open a certain website but you have no problem with others, this can be caused by several factors:
- Double check if you entered the right URL.
- The website might be inaccessible because it is down or you can try another device or internet browser.
- Check your device’s internet browser settings. Make sure you’re not using a proxy server.
- If you have an Anti-Virus this may prevent you from browsing some websites.
If this does not resolve your concern, send us a message on PLDT Home FB Messenger or on Twitter @PLDT_Cares. Restoration of service may take 36 hours.