PLDT LANDLINE PLUS FAQ

Learn more about PLDT Landline Plus Postpaid/2-in-1 WIRELESS HOME BUNDLES

What is a PLDT Landline Plus?

PLDT Landline Plus is a fixed-wireless telephone line that serves as an alternative basic voice communication for customers in areas with limited or no available PLDT fixed facilities.

Who can avail of this service?

Open to All New and Existing residential and business applicants with telephone requirements.

What can I do with my PLDT Landline Plus?

You can enjoy the same call types as a Regular Fixed Landline service – incoming and out-going calls, NDD/IDD, plus SMS! Now you can also enjoy 3G Mobile Internet using your PLDT Landline Plus!

What number format will your service have?

The service comes with the usual 7-digit Landline number format.

How much will be the Monthly Service Fee and what do I get?

The Monthly service fee, consumables and gadgets will depend on your selected plan. You can choose from any of the plans below:

PLAN: PLDT to PLDT Calls: FREE SMS: 3G INTERNET: Gadget included?
Plan 600 UNLIMITED 120 SMS (residential) / 240 SMS (business) Not Applicable No
Plan 899 UNLIMITED 120 SMS (residential) / 240 SMS (business) 300Mb consumable No
Plan 1229 UNLIMITED 120 SMS (residential) / 240 SMS (business) 1000Mb consumable Yes
Plan 1459 UNLIMITED 120 SMS (residential) / 240 SMS (business) UNLIMITED Yes

What happens if I used up my FREE SMS?

Additional charges will apply – P1.00/message.

What happens if I used up my FREE Internet?

Additional charges will apply – P5 per 15 minutes.

Are there any initial fees I have to settle?

Yes. These are the following:

  • Activation fee of P100 – this is bill-above (will be included on your first bill)
  • Advanced 1-month MSF – this is an advanced payment that needs to be paid before the service will be activated. Advanced MSF will be credited to your account and will reflect on your first bill as an advanced payment. Amount to be paid will depend on your selected plan. For example, you applied for Plan 899, your advanced MSF to be paid on your date of application is Php899.00.

Can I use the PLDT Landline Plus anywhere there is a PLDT signal?

The service is locked within the local area where you have applied. The service will only function in a pre-defined coverage area e.g. Metro Manila SIM will only work within Metro Manila. For example, you applied for a landline in Metro Manila, you can bring and use your landline anywhere within Metro Manila since this is your local area.

What happens if I bring my unit outside my Local Area?

Although the unit will be able to pick-up a signal, the local calling service will not be available and the user will not be able to make and receive calls. The local calling service will be available as soon as the unit is brought back to the local area where it was activated.  If you have subscribed to a mobile internet service, you can use the internet service anywhere in the Philippines, nationwide.

On which devices can I use my PLDT Landline Plus SIM?

You may use your PLDT Landline Plus SIM in any mobile device – just make sure that it is not locked by other service providers. If you availed of PLDT Landline Plus’ 3G internet service, you will need to use a 3G capable device so you can use the service. If you are using a 3G capable handset which is not issued by PLDT, you need to setup the APN before you can use your internet.

What is APN and how do I setup the APN of my handset?

APN is also known as Access Point Name. APN setting determines how your mobile phone connects to PLDT so you can use your data. The APN for PLDT Landline Plus’ internet is LLplusinternet.

Apple/IOS Android Other devices
  1. Go to Settings
  2. Select General
  3. Select Cellular
  4. Select Cellular Data Network
  5. Input LLplusInternet in the APN field of Cellular Data and keep username and password blank
  1. Go to Settings
  2. Under Wireless and Network, Select Mobile Networks
  3. Select Access Point Names
  4. Click the menu icon to select New APN
  5. Set APN to LLplusInternet
  6. Save and set as your APN

As a general guide, you may check your internet access and options in the settings. Look for Access Point Names under the Wireless Data Networks.

Best to check supplier’s website or the nearest service center for details.


What can I do with my consumable internet?

Consumable internet refers to quantity or amount of data that is utilized during internet activity. Different programs and utilities on the internet have different capacities.  Based on the size of the applications and other resources the total volume data is calculated. Depending upon the type of file, the size also varies.

Activities & Average consumption: 300Mb 1000Mb
Email w/ text only ( average 5-20kb) Up to:
15,000 emails
Up to:
50,000 emails
Email w/ MS Office Attachment (average 300kb) 1000 emails 3300 emails
Email w/ photo (average 350kb 860 photos 2860 photos
Webpages (average 150-1.5Mb) 360 sites 1200 sites
1 minute of streaming music (average 500kb) 600 minutes 2000 minutes
Social media update with photo (average 500kb) 600 updates 2000 updates
Hi-res digital photo upload/download (average 1Mb) 300 downloads 1000 downloads
1 minute of streaming video (average 2-5MB) 100 minutes 330 minutes
1 app/game/song download (average 3-4MB) 86 apps/songs 286 apps/songs

Note that your consumption may vary depending on the combination of activities that you do. The total consumption of your internet is the total of your upload + download.

What will happen if I have consumed my consumable internet?

  • The free consumable internet allocation is applicable for total usage (upload and download);
  • Unused consumable internet shall NOT be carried over to the next billing period;
  • In excess of the plan’s free internet allocation, you will be charged P5/15 minutes. The P5/15minutes charges are continuous until the amount of P1,200.00 has been reached.  Shockproof  feature limiting data charges to P1,200.00 does not cover charges for toll usage and text.  Total monthly charges may therefore exceed P1,200.00.
  • To manage your consumer mobile internet usage, you may dial 101-328 or text FREEINTERNET to 4601 to inquire about your consumable internet balance.

 

Is there a minimum contract period for the service?

Your contract period will depend on your selected plan. Please see table below:

PLAN: Contract Period:
Plan 600 1 year
Plan 899 1 year
Plan 1229 2 years
Plan 1459 3 years

 

What happens if I disconnect my service within the contract period?

You need to settle a pre-termination fee of Php 2,500.00 plus the full cost of the gadget included in the plan (if applicable) plus the outstanding balance.

If I encounter any problems in the SIMs and handset given by PLDT can I return this anytime?

No. The PLDT Postpaid SIM and PLDT issued mobile handsets are guaranteed ONLY for a period of seven (7) working days from the date of receipt.

  • Returned SIM that exceeds the 7-day warranty period will NOT be honored. If after the 7-day warranty period, the SIM is found to be defective, you will need to purchase a new SIM from any PLDT Sales & Service Center but your telephone number(s) will be retained.
  • Returned mobile handsets that exceeds the 7-day warranty period will NOT be honored. If after the 7-day warranty period, the mobile handsets are found to be defective, you may go to any nearest Supplier Sales & Service Center for repair. Appropriate repair charges will apply if this is not covered by the warranty guidelines specified in the Supplier’s handset user guidelines.

 

How do I apply for the service?

You can visit any nearest PLDT Sales and Service Center, any PLDT Sales Blitz in your area or Call 101-328.

Who do I contact if I encounter any problems in the service or unit included in my plan?

For after sales-concerns, you can visit any nearest PLDT Sales and Service Center or Call 101-328.

Learn more about PLDT Landline Plus Prepaid

What is 2-in-1 Prepaid?

Formerly known as PLDT Landline Plus Prepaid. A wireless prepaid service that offers Voice Calls and 3G internet access in 1 (one) SIM.

Who can avail of this service?

Open to all New and Existing PLP Prepaid residential subscribers with telephone requirements in their areas with limited or no available PLDT fixed facilities

What can I do with the 2-in-1 Prepaid?

2-in-1 Prepaid can be brought anywhere within the homezone for making and receiving calls, sending and receiving SMS messages, surfing the Internet, sending and receiving emails, watching short videos, social networking, and all the other things that you can do with 3G internet access.

How much will be the Service Fee?

You can choose between two (2) plans:
Plan 150 for 15-day incoming call service with FREE 250 local minutes or Plan 300 for 30-day incoming call service with FREE 600 local minutes

How do I register for the service?

Load P150 or P300 then register to an MSF upon first use of the 2-in-1 Prepaid in order to activate the service. dial: ⟨ access code⟩ #101*150 or #101*300 Access code: #101* and MSF: 150 or 300

Do I need to register monthly to be able to use the service?

No need to register for succeeding MSF as the System will auto-renew it as long as the subscriber’s e-wallet has sufficient balance/load.
*Subscriber is required to register if they want to change their plan from 150 to 300 or vice versa.

Where can I reload my PLP Prepaid?

Can be reloaded via PLDT / Smart e-Load from any local retailers including sari-sari stores or at any PLDT Sales and Service Centers nationwide.

What happens after I’ve used up my free calls?

Load additional for outgoing calls – P2 per local calls.

How can I use my internet using the 2-in-1 Prepaid?

APN must be configured on the device / phone first to use the internet then load additional for as low as P5.00 for 15 mins.
*Don’t forget to turn off your mobile data if not in use to avoid unwanted data charges.

What is APN?

APN is also known as Access Point Name. APN setting determines how your phone connects to PLDT so you can use your data. The APN for 2-in-1 Prepaid (formerly known as PLDT Landline Plus Prepaid with internet) is LLPLUSPRENET.

How to set-up my APN?

Apple/IOS Android Other devices
  1. Go to Settings
  2. Select General
  3. Select Cellular
  4. Select Cellular Data Network
  5. Input LLplusInternet in the APN field of Cellular Data and keep username and password blank
  1. Go to Settings
  2. Under Wireless and Network, Select Mobile Networks
  3. Select Access Point Names
  4. Click the menu icon to select New APN
  5. Set APN to LLplusInternet
  6. Save and set as your APN

As a general guide, you may check your internet access and options in the settings. Look for Access Point Names under the Wireless Data Networks.

Best to check supplier’s website or the nearest service center for details.

On which devices can I use my 2-in-1 Prepaid SIM?

You may use your 2-in-1 Prepaid SIM in any open line handset – just make sure that it is not locked by other service providers. You will need to use a 3G capable device so you can use the internet service.

What happens if I bring the unit outside the service area?

Although the unit will be able to pick-up a signal, the service will not be available and the user will not be able to make and receive calls. The service will be available as soon as the unit is brought back to the service area where it was activated.

What number format will the service have?

The service comes with the usual 7-digit Landline number format.

DCan I use the phone anywhere ?

The service is locked within the local area where you have applied. The service will only function in a pre-defined coverage area e.g. Metro Manila SIM will only work within Metro Manila.

Is there a minimum contract period for the service?

Since this is a prepaid service there is no Lock-in period.

How do I apply for the service?

You may visit any PLDT Sales and Service Centers any PLDT / Smart Authorized Retailers to avail of the service. Also available at Lazada, visit www.lazada.com.ph.

Who do I contact if I encounter a problem with the service?

For after-sales concerns, you may contact the Hotline thru 101-328 or visit the nearest PLDT Sales and Service Center.

How can I check for my balance?

Access by dialing #101328 and follow the instructions given by the Interactive Voice Recording Service (IVRS) or Call 101328 to talk to a live Customer Service Representative or text BAL and send to 2270.

Can I request for a Vanity number?

No. Cannot request for a vanity number because it’s already pre-activated.

If I request for a change number, do you allow me?

No. There is no change number for 2-in-1 Prepaid because it’s already pre-activated.




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