FAQ

Who can get a Telpad?

Existing DSL subscribers and Fibr 3500 subscribers who are willing to upgrade to any of the Telpad Plans.


How much do I pay for the Telpad?


It depends on the Telpad Plan you choose. There are 5 to choose from:

  • Plan 1649 @ up to 1.5 mbps
  • Plan 1849 @ up to 2.5 mbps
  • Plan 2099 @ up to 3.5 mbps
  • Plan 3095 @ up to 5.5 mbps
  • Plan 4100 @ up to 8.5 mbps

These MSFs of each plan is billed monthly. All Telpad Plans include unlimited local calls, unlimited Internet, and exclusive PLDT services.The Telpad unit is FREE for all plans. No cash out.

How long is my lock-in period and warranty?


These are dependent on when you subscribed.

For those who subscribed starting Nov. 4, 2012: 
3-yr. lock-in period and 2-yr. warranty.

For those who subscribed before Nov. 4, 2012:
2-yr. lock-in period and 2-yr. warranty.

What if the Telpad breaks down after the lock-in period? Most electronics only have a lifespan of 2-3 years.


Subscriber has the option to purchase a new unit.*

How come the Apps I downloaded from Google Play store do not appear on my tablet?


One possible reason is there is a conflict between Google Play and other applications which have already been downloaded. To solve this problem, the MARKET CACHE needs to be cleared by following the steps below:

  1. Open Settings.
  2. Select Applications.
  3. Select Manage Applications.
  4. Select Market (You may have to press Menu >Filter > All to see it).
  5. Select Clear cache.

How come my download from Google Play fails?


One possible reason is that the allocated 32MB available cache memory allotted for downloads has been used up. To solve this, the DOWNLOAD CACHE must be cleared. To do this:

  1. Open Settings.
  2. Select Applications.
  3. Select Manage Applications.
  4. Select Running.
  5. Select Download Manager.
  6. Select Clear Data.
  7. Restart the device.

How do I lock and unlock the Telpad S7 Lite?


To Lock:

Click the power button once. You will know that the Telpad S7 Lite is locked when the backlight turns off.

To Unlock:

Click the power button once, touch and hold down on the ” lock” icon on your screen, and drag the icon to the “unlock” area. The Home screen will appear once the Telpad S7 Lite is unlocked.

If my company has a landline and DSL, can I get a Telpad?


Not at this time. The Telpad is currently being offered only to residential and microbusiness (KaAsenso) subscribers.