PLDT CALL ALL FAQ

What is a PLDT Call All Service?

PLDT Call All Service bundles your PLDT Main Landline and Wireless Landline which allow you to make and receive FREE Unlimited landline calls from anywhere in the Country within your Home Zone. Get a free handset for every subscribed wireless landline service.

What is the difference with PLDT Call All Family?

PLDT Call All Family Service allows you to bundle your PLDT Main Landline with up to five (5) Wireless Landlines and five (5) FREE Mobile Handsets for an additional Monthly Service Fee of P250/SIM.

Who can avail of this service?

All new and existing PLDT residential subscribers can apply for a PLDT Call All / PLDT Call All Family Service.

What does Home Zone mean?

Home Zone refers to the area/province where your PLDT Main Landline is installed.
i.e. Physical address is located in Makati, GMM
GMM (02) PLP Number can be brought to Cebu (032)
PLP calls to Manila from Cebu – Local/Unlimited

What are the features of Call All Service?

  • Unlimited local calls – enjoy unlimited calls within your Home Zone.
  • Bring it anywhere in the country – Make and receive calls on your wireless landline to your Home Zone
  • Save on costly phone charge
    1. FREE landline calls within the Home Zone
    2. P1.00/minute PLDT to PLDT NDD Calls; And if you upgrade to Call All Family with more than two (2) Wireless Landlines, you will enjoy PLDT to PLDT NDD calling nationwide for LIFETIME FOR FREE!
    3. Plus, FREE Sixty (60) SMS per Wireless Landline
  • Convenient and Easy to Use – Just insert the PLDT Postpaid SIM into any open line cellular phone and use it like a regular landline.

How many handsets do I get if I applied for the Call All Family service?

Free mobile handsets will apply for every subscribed wireless landline service.

  • Upon subscription to Call All Bundle, subscriber will now automatically get a free handset.
  • Allocation of free handset is ONE is to ONE!
    1. You add 1 Call All SIM, you get 1 free handset.
    2. You add 2 Call All SIMs, you get 2 free handsets.
    3. You add 3 Call All SIMs, you get 3 free handsets.
    4. You add 4 Call All SIMs, you get 4 free handsets.
    5. You add 5 Call All SIMs, you get 5 free handsets.
  • Maximum of five (5) wireless landlines and 5 mobile handsets.
PROFILE SCENARIOS # OF HANDSETS QUALIFIED
NEW SUBSCRIBERS • Call All Bundle 1 free handset
• Call All Family 1+2 2 free handsets
• Call All Family 1+3 3 free handsets
• Call All Family 1+4 4 free handsets
• Call All Family 1+5 5 free handsets
EXISTING SUBSCRIBERS • Additional 1 Call All SIM 1 free handset
i. From existing wired landline 1 free handset
ii. From existing 1 Call all SIM 1 free handset
iii. From existing 2 Call all SIMs 1 free handset
iv. From existing 3 Call all SIMs 1 free handset
• Additional 2 Call All SIMs
i. From existing wired landline 2 free handsets
ii. From existing 1 Call all SIM 2 free handsets
iii. From existing 2 Call all SIM 2 free handsets
iv. From existing 3 Call all SIM 2 free handsets
• Additional 3 Call All SIMs
i. From existing wired landline
ii. From existing 1 Call all SIM 3 free handsets
iii. From existing 2 Call all SIM 3 free handsets

Are there any initial fees I have to settle?

Service Activation Fee: P100 to be billed on the 1st Billing Statement (one-time only).

Can I use the PLDT Postpaid SIM in any open mobile handset?

Yes. Just insert the Postpaid PLP SIM in an open mobile handset and use instantly!

Can I insert any SIM with the Call All Family’s FREE mobile handsets?

No! You may use only the FREE mobile handsets with any GSM SIM except Globe.

What if the PLDT Postpaid SIM and FREE mobile handsets (for Call All Family) were defective, can you return them anytime?

No. The PLDT Postpaid SIM and FREE mobile handsets are guaranteed ONLY for a period of seven (7) working days from the date of receipt.

  • Returned SIM that exceeds the 7-day warranty period will NOT be honored. If after the 7-day warranty period, the SIM is found to be defective, you will need to purchase a new SIM from any PLDT Sales & Service Center but your telephone number(s) will be retained.
  • Returned mobile handsets that exceeds the 7-day warranty period will NOT be honored. If after the 7-day warranty period, the mobile handsets are found to be defective, you may go to any nearest Supplier Sales & Service Center for repair. Appropriate repair charges will apply if this is not covered by the warranty guidelines specified in the Supplier’s handset user guidelines.

Is there a minimum contract period for Call All Service?

  • Lock-in period is Twenty-Four (24) months
  • Pre-termination fee of P2,500 per Wireless Landline
    1. i.e. Call All Family – P2,500 x 5 = Php 12,500
    2. Full cost of handset: P2,650 (for 5 wireless landlines)

Does the Call All Service Support 3G?

Yes! You have the option to upgrade your Call All Service with the following consumable volume data mobile internet services.For details, you may check the link http://pldthome.com/pldt-home-call/landline-plus/postpaid for the wireless internet bundles option.

TYPE OF APPLICATION

PLANS

CONSUMABLE VOLUME

UNIT AVAILABLE

LOCK-IN PERIOD

UPGRADE*add from your existing MSF

Add P299

1000Mb

Not Applicable

If existing lock-in is less than 12 mos.

Refreshed to 2 years

Add P299

1000Mb

Not Applicable

If existing lock-in is less than 12 mos.

Refreshed to 1 year

Add P624

1000Mb

With Handset

Refreshed to 2 years

*Add-On to you existing Monthly Service Fee for Main Landline & Wireless Landlines
i.e. P600 (Main Landline)+ P250 (Call All) + P629 (Consumable Volume)
*Total Monthly Service will vary if this is bundled with myDSL, Telpad, etc.
i.e. Plan 990 (Voice & myDSL) + P250 (Call All)+P629 (Consumable volume)

Who do I contact if I encounter a problem with the service or the unit?

For after-sales concerns, you may contact the PLDT Hotline thru 101-328.