PLDT HOME DSL FAQS

You can measure your download speeds via our speed test. Please note that the displayed speed is only a rough estimate and may vary depending on other factors such as the website you are browsing.

This was the result of an independent study to determine the level of satisfaction of various broadband Internet users in Metro Manila. PLDT Home DSL emerged as the most preferred service out of all the broadband providers, with the level of preference being triple compared to the closest competitor.

Furthermore PLDT Home DSL remains the leading wired broadband provider in the country, with over 250,000 subscribers nationwide.

There are many factors that can affect your DSL connection. There may be PC issues, technical issues, and issues with the website you are trying to browse.

Listed below are some common reasons that cause slowdowns in connection speed, as well as some possible ways of dealing with them.

Connecting multiple PCs to a single DSL connection may cause slowdowns since the connection will be shared among multiple users. For residential packages, it is recommended that there should be only one PC per DSL connection.

Multiple-PC connections are often subject to hardware and software issues that cause slowdowns. Always seek professional help from a computer shop or a network technician when setting up a multiple-PC connection.

Computer viruses cause slowdowns. Install and update anti-virus software to protect your PC against viruses.

Install/Upgrade the latest software patches and Service Packs for your Operating System (i.e. Windows XP)

The site you are visiting may be congested because many users computers are connecting to it. Try visiting other websites in the meantime and return later. Site congestion is an issue that is beyond PLDT’s control and should be addressed by the website’s owner.

Low RAM (64MB or less) will result in computer slowdowns. All of your applications, Internet included, will run much more slowly because of low RAM. It is recommended that DSL users should have at least 256 MB of RAM.

A low-quality LAN card can cause slowdowns. Upgrading the LAN card can improve connection speed.

Low hard disk space can cause slowdowns, especially for users who download large files like videos or music. It is recommended to keep at least 500MB of hard disk space free when surfing.

Old or damaged in-house telephone wiring can degrade the speed of your DSL service. Contact an electrician for repairs if you suspect your in-house wiring is damaged.

All extension lines must have a microfilter (included with the DSL Modem). Extension lines without microfilters are liable to cause interference and slow down connection speed.

PLDT Home DSL subscribers may call 172 should they have any technical issues with their DSL connection. This is an exclusive hotline setup for Home DSL subscribers only.

Speedster FAQs

Ideal for small families or light users. With the Speedster Plan, you can experience Home DSL’s family-sized connection at faster speeds of up to 10 Mbps for only P1299 a month. That’s the speed of the higher plan!

It is available via PLDT home booths, SSCs, call outs, pldthome.com and 171.

Initial fees include: P1,100 Installation fee & the WiFi modem is at P99/mo for 12 months.

The DSL Speedster Plan 1299 allows you to enjoy up to 10 Mbps with 50 GB worth of internet usage per month. Your monthly volume allowance automatically refreshes on the first day of your billing cycle. Any unused volume will be forfeited.

After consuming your allotted internet usage, you may avail of a volume booster package to continue accessing the internet. Avail of additional 1 GB for Php49, 4 GB for Php99 or 10 GB for Php199.

This may only be done online. Make sure you have a myHome ID which will be used to sign in at pldthome.com to purchase a volume booster package.

You may purchase volume booster packages depending on your credit rating. You may visit pldthome.com to check your credit rating.

You may monitor your internet usage using your pldthome.com account. Notifications, when you have consumed 70%, 80%, and 90%, will pop up on your screen to remind you of your volume consumption.

Unconsumed volume from a booster package may be carried over only to the next month. Note that the volume from a booster package will be consumed before your allocated monthly volume allowance of 50 GB.

Yes, only DSL Plans 990 and 1299 can avail of the Speedster Plan. It will be considered as upgrade of your plan.