FAQ

FAM CAM is easy to install and a cost effective solution compared to a CCTV camera which requires cabling, video server equipment, and high startup investment cost.

Aside from the fact that it can be amortized, warranty is up to 2 years and has a 24/7 support.

The FAM CAM will only run on the family-sized connection of PLDT HOME DSL. You have to be subscribed to a HOME DSL Plan 1299 or up before you can purchase it.

You need to configure first your FAM CAM through your PC and the installation CD that came with the packaging. Run the CD and follow the easy step-by-step installation and configuration process.

You can download the installation wizard from the Mydlink website.

  1. Go to www.mydlink.com
  2. From the menu, select Support
  3. Select Camera model from the list.( Basic FAM CAM for DCS-930L, Advance FAM CAM for DCS-5222L)
  4. Under Setup Wizard column select based on the H/W Revision of your camera model. (check at the back of the camera, “H/W Ver. :XX”)
  5. Download the setup file ( approx. 10Mb file size, less the 1 minute to download on a 2mbps connection)
  6. Run the file “autorun” and start the setup process

Yes you can connect to your router provided it is a WiFi router. You may setup the WiFi configuration by running the Installation CD and follow the easy step-by-step guide.

The FAM CAM package includes, the IP camera, power adapter, LAN cable, Installation CD and a quick reference guide. It also comes with mounting screws.

The FAM CAM has a maximum resolution of 640x480 (VGA).

MyDlink Cloud Services allows you to effortlessly access, view, and control your FAM CAM. You need to have a mydlink account to be able to view your FAM CAM anytime, anywhere.

You need to create your mydlink account so that your FAM CAM can be reached instantly using a computer or portable device like a smart phone or tablet, putting you in control no matter where you happen to be.

For best experience, it is recommended that you access your FAM CAM one viewing at a time. If you are subscribed to HOME Fibr, Then you can access your FAM CAM up to 3 simultaneous users. Do take note that when you remotely access your FAM CAM it uses the uplink bandwidth of your connection.

The basic FAM CAM does not have on-board storage but you have use the D-View Cam software that can be installed in any PC.

You can record and view videos remotely using the mydlink app or via website when you are using the advance FAM CAM since it has an on-board micro-SD card slot which can accommodate up to 32Gb micro-SD cards.

Note: D-View Cam is a free software that comes with purchase of every D-Link ip camera. It supports maximum 32 ip cameras.

If you are running other bandwidth-heavy tasks, such as downloads, peer-to-peer applications, or audio/video streaming, this may cause the camera video feed to be delayed. To improve the quality of the video feed, close or stop any bandwidth-heavy applications when viewing your camera's Live Video.

For Metro Manila you may call +63 2 470-3469 or 1-800-1-888-356. You may also call the PLDT support line at 171/172 for assistance.