What should I do if my Fiber landline has no dial tone/incoming/outgoing, static, or has crosstalk?

Follow these simple steps to resolve your landline with your Home Fiber service:

1. Make sure your modem adaptor is properly plugged in.
2. Ensure that your modem is turned on or power button is pressed in.
3. Check the power and LED indicators of your modem; Power light must be steady green. If lights are off, color RED or the LED indicators are blinking, check if the (cables) power adapter of the modem (are) is properly connected to the active power supply. VOIP must be steady green.
4. Ensure that there are no loose/damage cables and telephone wire is inserted to Phone 1 slot at the back of your modem.
5. You may use another telephone set if you have spare to isolate your telephone problem.
6. Also make sure that telephone unit is away from any electronic devices to experience high quality of call.

If this does not resolve your concern, send us a message on PLDT Home FB Messenger or on Twitter @PLDT_Cares. Restoration of service may take 36 hours.

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troubleshooting tips