What should I do if my Fibr landline has no dial tone/incoming/outgoing, static, or has crosstalk?

Follow these simple steps to resolve your landline with your Home Fibr service:

  1. Make sure your modem adaptor is properly plugged in.
  2. Ensure that your modem is turned on or power button is pressed in.
  3. Check the power and LED indicators of your modem; Power light must be steady green. If lights are off, color RED or the LED indicators are blinking, check if the (cables) power adapter of the modem (are) is properly connected to the active power supply. VOIP must be steady green.
  4. Ensure that there are no loose/damage cables and telephone wire is inserted to Phone 1 slot at the back of your modem.
  5. You may use another telephone set if you have spare to isolate your telephone problem.
  6. Also make sure that telephone unit is away from any electronic devices to experience high quality of call.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

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