For you and your family to stay connected given the government’s decision to extend the Enhanced Community Quarantine due to the COVID-19 outbreak, we are stretching the payment period and suspending the disconnection of overdue accounts of our postpaid PLDT Home customers until April 30, 2020.

Check for your due date extension here.

Yes, you will receive your bill after the payment extension period. For your safety and convenience, you may opt to settle your bill online. For your reference you may check this link for the list of online payment channels: https://pldthome.com/paymentcenters.

Our online platforms such as www.pldthome.com, Facebook.com/PLDTHome, and Twitter.com/PLDTHome remain open 24/7. For your technical support needs, we are ready to assist through our Hotline 171, which has adjusted its operating hours from 9am to 6pm from Mondays to Sundays.

Due to the enhanced community quarantine, Luzon-based Stores and Service Centers are temporarily closed. Our sales and service centers in Visayas and Mindanao are also observing adjusted operating hours.

We also encourage our customers to limit in-store transactions. Once the enhanced community quarantine is lifted, our Luzon-based stores and service centers will definitely be open to cater to your needs. We will give you updates soon.

To view the updated store schedule, please visit https://pldthome.com/sales-and-service-centers.

We ensure the health and safety of both our customers and employees as we carefully control the operations of our field and support personnel. While field crews – such as repair and maintenance personnel – remain ready to address emergency requirements and critical operations, we make sure to protect them and our customers at home by following strict health, safety, and sanitation procedures:

• Protective gear - Repairmen will have face masks and gloves with them to use during home visits
• Proper hand sanitation - Repairmen are instructed to regularly disinfect their hands with alcohol during home visits and wash their hands before and after their visits
• Regular temperature checks - Repairmen are tested before each visit and must not have any signs of cough, colds or fever (body temperature must be less than 37.8 C)
• Social distancing - Repairmen will observe two meters distance away from people in your home

During this enhanced community quarantine, PLDT Home enables families to connect, study, work, and play at home by providing the strongest and most reliable internet connection and digital services.

• Improved Network and Free Speedboost
• PLDT has improved its network by expanding the caching capacity of its Data Centers. This will help avoid network overload and accommodate data traffic of commonly used social media and streaming sites such as Google, Facebook, and Netflix.
• Understanding the need for a strong and reliable internet connection at home now, PLDT Home has also rolled out free Speedboost until April 30 for highly-affected areas in Luzon including Metro Manila, Rizal, Bulacan, Cavite, Laguna, Kalinga, Cagayan, Ilocos Norte, Ilocos Sur, and Tarlac. This translates to minimum speeds of 25 Mbps to help families working and studying at home to keep up with their daily tasks online.