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Frequently Asked Questions

Where can I watch Cignal?

You can watch Cignal exclusively on TV with HDMI port as this is a cable TV subscription.

What if I don't have a TV?

A TV with an HDMI port is required at home to enjoy Cignal subscription.

What’s my contract period if I avail of the Fiber Unli All Plan?

The Fiber Unli All plans have a contract period of 36 months.

Will the Broadband, Landline, and Cignal be installed at the same time? How long does it take to have the services installed upon approval of the application?

Our installers will aim to install the Broadband, Landline, and Cignal at the same time. There are some cases when customers residing in high-rise buildings and condominiums would have to wait for 24 to 48 hours for Cignal to be installed after the installation of Broadband and Landline services.

Is there any preparation needed on the Customer side before or during the installation?

Installation is free and it comes with maximum cable allocation for Cignal is 5m long to connect the fiber modem to Cignal STB box. Kindly prepare ahead placement of Cignal STB box within 5m range. In excess of provided cable, customer must provide CAT5 or CAT6 cable.

As mentioned, the Set Top Box is free. What If I need an additional Set Top Box? Is this possible?

Yes, you can have an additional Set Top Box at P230 per unit per month. You can avail of up to 2 additional Set Top Boxes per line. here.