Fiber Unli All

Applicants of the Fiber Unli All Plan must pay for the Broadband Installation and Modem Activation Fee amounting to P3,600. Cignal’s Set Top Box and Activation Fee are free-of-charge.

The Fiber Unli All plans have a contract period of 36 months.

Only plans with a lock-in period are currently available. However, no lock-up plans will be made available soon.

Yes, you can upgrade Fiber Unli All 1399 plan to Fiber Unli All 1799 at no cost.

Yes, you may request for a downgrade in the Fiber Unli App plan but you will incur a downgrade fee of P500 if it is still within the contract or lock-in period. Charges in device amortization and installation fees will also be carried over, if applicable.

The billing will start once all services have been installed i.e. Broadband, Landline, and Cignal. This will appear in the monthly billing statement based on your billing cycle.

A TV with an HDMI port is required at home to enjoy Cignal subscription.

For the Fiber Unli All bundle, Cignal shall provide access to 85 Live channels consisting of 67 Standard-Definition (SD) channels and another 18 High-Definition (HD) channels.

Our installers will aim to install the Broadband, Landline, and Cignal at the same time. There are some cases when customers residing in high-rise buildings and condominiums would have to wait for 24 to 48 hours for Cignal to be installed after the installation of Broadband and Landline services.

Please note that the Cignal plan is bundled with the Fiber Unli All offer and will not impact the monthly pricing. Activation of Cignal is a mandatory inclusion and cannot be opted out of.

Installation is free and it comes with maximum cable allocation for Cignal is 5m long to connect the fiber modem to Cignal STB box. Kindly prepare ahead placement of Cignal STB box within 5m range. In excess of provided cable, customer must provide CAT5 or CAT6 cable.

Yes, there is a free trial period of 7 days for the customers to enjoy the full Cignal plan which will be activated immediately after the installation. On the 8th day, only the 85 Live channels part of the Fiber Unli All bundle will be received through Cignal’s Set Top Box.

You may refer to https://www.pldthome.com/fiber-unli-all-cignal-channels

Yes, you can have an additional Set Top Box at P230 per unit per month. You can avail of up to 2 additional Set Top Boxes per line.

Yes, you may upgrade to a higher plan of Cignal and the corresponding monthly service fee of the upgraded Cignal plan shall be charged on top of your Fiber Unli All Monthly Service Fee. To know more about the different Cignal plans and channel line-up, you may visit https://pldthome.com/cignal

Your Unli Mobile Calls will be automatically activated within 24 to 48 hours upon installation of your Fiber Unli All services. We will also send you an SMS to inform you once the said service is already activated so you can nominate your five (5) Smart/Sun/TnT numbers.

You can nominate mobile numbers for your Unli Mobile Calls via PLDT myHome accessible thru this link my.pldthome.com. Through myHome, you can also manage your PLDT account/s to view and pay for your bills and to avail of value-added services that can be charged to your bill.

Yes, you can change your nominated numbers through your PLDT myHome account. Please note that you can only do so every 30 days.

With the Fiber Unli All Plans, you can enjoy the Unli Calls feature at no extra cost. With this service, you can make free and unlimited calls to your five (5) nominated Smart/Sun/TnT numbers. You will only incur additional costs if you make NDD or IDD calls or calls to other Smart/Sun/TnT/Globe mobile numbers that are not part of your nominated numbers, from your landline. In this case, PLDT’s standard NDD, IDD, and mobile call rates will apply. See rates here: https://pldthome.com/landline-wired.

Fiber Unli All plans come with a standard wired landline telset, through which you can enjoy Unli Mobile Calls. If you wish to avail of a cordless telset, you may do so separately for as low as P99 per month on top of your Fiber Unli All Plan. You may get more information from this page www.pldthome.com/landline-telsets

The Unli Care service provides you access to a PLDT Home Health Pass you can avail of using the mWell app until August 31, 2023.

• Free one (1) ConsultNow which can be used by you or anyone in your household to consult with a General This includes:
  • Free e-Prescription
  • Free e-Medical Certificate
  • Free e-Laboratory Request
• Free one (1) ambulance service via Lifeline – non-transferrable, within Metro Manila for any emergency

You will be notified through our direct marketing efforts (via Short Message Service (SMS) and Electronic Direct Mail (EDM).) You will be asked to register via pldthome.com/mWell to receive your PLDT Home Health Pass via your registered email address and mobile number.

No, there will be no reduction in your Fiber Unli All charges if you do not avail. However, we highly encourage you to avail your PLDT Home Health Pass which is available until August 31, 2023.

Yes, your PLDT Home Health pass is transferable.

Upon activating your PLDT Home Health Pass via the mWell app, kindly make sure you register your details for the Lifeline Ambulance service. The service may be availed by clicking on the ‘Emergency’ hotline button in the mWell app.

You may also refer to pldthome.com/mWell for more details.