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Maintenance Advisory

Starting April 2026, we'll be working on improving your PLDT Home Rewards experience so that we can bring you more exciting discounts, treats, and exclusives.

While we work on these improvements, the PLDT Home Rewards portal will be temporarily unavailable.

You don't need to worry about your Crystals, as they will remain safe, will not expire on April 1, and will be ready to use once we’re back. You will also continue earning Crystals during this time.

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Frequently Asked Questions

What is happening to PLDT Home Rewards now?

Starting April 2026, PLDT Home Rewards will be undergoing a system upgrade so we can deliver a better, safer, and more reliable experience.

Please note that during the system upgrade, the PLDT Home Rewards will temporarily be unavailable. This includes access to the PLDT Home Rewards portal, its pages listed below, and all rewards activities such as registration, log-in, balance viewing, and redemption:

This is to ensure the safety of your account, Crystals, and data.

Thank you for your patience while we work on the improvements.

When does the system upgrade and temporary pause of the PLDT Home Rewards start?

The system upgrade, and temporary pause of the PLDT Home Rewards, starts on April 1, 2026. We will announce the exact relaunch date through our official channels and notify you directly.

What should I do now?

No action is needed for now. Simply stay tuned for the launch of the new and improved PLDT Home Rewards.

All Crystals you earn this year will not expire on April 1, 2026. As long as your account is active, your unused Crystals will be carried over to the new PLDT Home Rewards and shall remain valid until April 01, 2027.

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If I have any concerns, who do I contact?

For any questions about PLDT Rewards, members can call PLDT’s hotline at 171.