Get a chance to win 2024 prizes

when you apply for Home Fiber Plan 1699 and up!

Promo Mechanics

PLDT Home’s 2024 Entertainment Devices and Vouchers promo will run from January 24 to March 31, 2024.

Eligible new subscribers shall be entitled to a raffle entry for a chance to win the following items. Total of 2024 winners will be drawn.

PRIZES	NO. OF WINNERS
Smart Home Items
55 Inches Smart TV	4
2K Home Security Camera	20
Smart Nightlight	100
Smart Digital Weighing Scale	50
Smart Plug	50
HBO GO Voucher	800
VIU Voucher	1000

Prizes are not transferable.
Prizes are not convertible to cash
Subscriber may only win once during the promo period.

Prizes are not convertible to cash and subscribers may only win once during the promo period.

This promo is applicable to those who applied at PLDT SSC, PLDT-SMART Stores, SMART Stores and pldthome.com (online) for any of the following plans, got approved and installed within the promo period.

FIBER PLUS PLANS
PLAN	MONTHLY SERVICE FEE	SPEED	VOLUME	INCLUSIONS
Fiber Plus Plan 9999	Php 9,999	Up to 1Gbps	Unlimited	Landline + 5 WiFi Mesh Units
Fiber Plus Plan 2999	Php 2,999	Up to 600 Mbps		Landline + 3 WiFi Mesh Units
Fiber Plus Plan 2399	Php 2,399	Up to 400 Mbps		Landline + 3 WiFi Mesh Units

FIBER UNLI ALL PLANS
PLAN	MONTHLY SERVICE FEE	SPEED	VOLUME	INCLUSIONS
Fiber Unli All 1799	Php 1,799	Up to 200 Mbps	Unlimited	Landline + Cignal Subscription

FIBER UNLI PLANS
PLAN	MONTHLY SERVICE FEE	SPEED	LOCK-IN PERIOD	INCLUSIONS
Fiber Unli Plan 9499	Php 9,499	Up to 1 Gbps	Unlimited	Landline
Fiber Unli Plan 2699	Php 2,699	Up to 600 Mbps
Fiber Unli Plan 2099	Php 2,099	Up to 400 Mbps
Fiber Unli Plan 1699	Php 1,699	Up to 200 Mbps

Selection of winners is via an electronic raffle which shall be drawn online on April 5, 2024, Friday, 11:00 am, in the presence of a PLDT and DTI representatives. Winners will be identified through his/her account subscription and will be notified via SMS, registered email address, call-out and PLDT digital accounts.
EXTRACTION OF DATABASE: Eligible subscribers will be extracted, whitelisted and will be uploaded on the random picker for the raffle draw.
Database will be requested from e-mail by the PLDT’s official SPOC using the official PLDT email of the SPOC.
Details of the Database:
- Account Number
- Date of Application

SYSTEM DESCRIPTION:

https://www.randompicker.com/

Extracted Service Account numbers list of eligible PLDT Home Fiber subscribers will be uploaded to the random picker on April 5, 2024, with the presence of PLDT representatives and DTI representative via Teams.
Once uploaded to the platform – it will generate the number of winners PLDT needs for the promo.

PRIZES	NO. OF WINNERS
Smart Home Items
55 Inches Smart TV	4
2K Home Security Camera	20
Smart Nightlight	100
Smart Digital Weighing Scale	50
Smart Plug	50
HBO GO Voucher	800
VIU Voucher	1000

RAFFLE PROCEDURE:

After the raffle draw – Service Account Numbers will be matched with the customer information from the PLDT Home system.
Winners will be verified by PLDT Home representative and will be signed off by the DTI representative.
After verification, Service Account Numbers will be matched with the mobile numbers for call-out.
Winners will receive a congratulatory SMS message, E-mail and a registered mail from PLDT Home with the redemption process.
Voucher redemption codes shall be sent via SMS while the entertainment devices will be delivered to the winners’ home addresses on April 10 – 30, 2024 without extra cost. Item delivery is free of charge.

Customers can avail of the promo only at PLDT Sales & Service Centers, Smart Stores and PLDT-Smart Stores.
Employees of PLDT Inc., and their agencies, subsidiaries as well as their relatives up to second degree of consanguinity or affinity are disqualified from joining the promotion.

Terms and Conditions

The promo is open to new subscribers of select PLDT Home Fiber plans nationwide.
All subscriptions are subject to PLDT Home’s standard credit screening and facility check.
The promo does not apply to subscribers with an existing PLDT Home Broadband subscription.
By availing the promo, the customer understands that:
- Prizes
  - By accepting the prizes, the winner agrees to hold PLDT Inc. free and harmless from any loss, injury, or damage caused by or arising from his/her participation in the program or caused by or arising from his/her acceptance and/or use of the prize.
  - Customer may reach out to any PLDT Store for any service-related issue.
- They are agreeable to having their names in all PLDT advertising materials related to the promo.
Subscription is subject to the standard lock-in period of thirty-six (36) months from the date of installation. Pre-termination fee shall be equal to three (3) Monthly Service Fee (MSF) of the subscribed plan plus the remaining depreciated cost of device (modem).
All indicated internet speeds are subject to 30% minimum speed at 80% service reliability.

Per DTI Fair Trade Permit No. FTEB-184414, Series of 2024

Frequently Asked Questions

PROMO OVERVIEW

What is 2024 Retail and Online Entertainment Raffle Promo?

This is an exclusive promo for new PLDT Home Fiber customers who will successfully apply with complete installation from Januari 24 to March 31, 2024.. Eligible new subscribers (applicants of Home Plans 1699 and up) shall be entitled to a raffle entry for a chance to win the following items.

FIBER PLUS PLANS
PLAN	MONTHLY SERVICE FEE	SPEED	VOLUME	INCLUSIONS
Fiber Plus Plan 9999	Php 9,999	Up to 1Gbps	Unlimited	Landline + 5 WiFi Mesh Units
Fiber Plus Plan 2999	Php 2,999	Up to 600 Mbps		Landline + 3 WiFi Mesh Units
Fiber Plus Plan 2399	Php 2,399	Up to 400 Mbps		Landline + 3 WiFi Mesh Units

All eligible customers will have the option to pay at P100 per month over the lock-in period of thirty-six (36) months or via a one-time cash payment of P3,600.00.

How many subscribers will win?

Total of 2024 winners will be drawn.

ELIGIBILITY

How do I qualify for the raffle?

This promo is only applicable to those who applied at PLDT SSC, PLDT-SMART Stores, SMART Stores and pldthome.com (online), got approved and installed within the promo period (January 24 – 31, 2024). Only new customers of the following plans in Fiber (FTTH) Facility areas are eligible to join the promo.

FIBER PLUS PLANS
PLAN	MONTHLY SERVICE FEE	SPEED	VOLUME	INCLUSIONS
Fiber Plus Plan 9999	Php 9,999	Up to 1Gbps	Unlimited	Landline + 5 WiFi Mesh Units
Fiber Plus Plan 2999	Php 2,999	Up to 600 Mbps		Landline + 3 WiFi Mesh Units
Fiber Plus Plan 2399	Php 2,399	Up to 400 Mbps		Landline + 3 WiFi Mesh Units

FIBER UNLI ALL PLANS
PLAN	MONTHLY SERVICE FEE	SPEED	VOLUME	INCLUSIONS
Fiber Unli All 1799	Php 1,799	Up to 200 Mbps	Unlimited	Landline + Cignal Subscription

FIBER UNLI PLANS
PLAN	MONTHLY SERVICE FEE	SPEED	LOCK-IN PERIOD	INCLUSIONS
Fiber Unli Plan 9499	Php 9,499	Up to 1 Gbps	Unlimited	Landline
Fiber Unli Plan 2699	Php 2,699	Up to 600 Mbps
Fiber Unli Plan 2099	Php 2,099	Up to 400 Mbps
Fiber Unli Plan 1699	Php 1,699	Up to 200 Mbps

I applied during the promo period but due to delays in PLDT, my service was installed beyond the promo period. Can i still qualify for the promo?

Yes. All successfully installed and activated applications (in FTTH areas) within the promo period will be included in the promo.

NOTIFICATION OF WINNERS

How will I know that I’ve won the promo?

Should you be one of the winners, you will receive a call from PLDT Home’s accredited third-party agency, Procast. You will also receive an SMS from PLDT Home and your name will be posted at the PLDT Home Facebook page via an art card. For Frontliner’s reference: The winners will be announced through the following platforms on April 5, 2024:

Call out from PLDT Home’s accredited third-party agency (Procast) – Applies to winners of entertainment devices only
SMS from PLDT Home via AIA / Campaign Analytics Team
Facebook Page via an art card in PLDT Home Facebook Page

AWARDING AND CLAIMING OF PRIZES

When and how can I claim my prize?

Voucher redemption codes shall be sent via SMS while the entertainment devices will be delivered to the winners’ home addresses on between April 6 - 30, 2024 without extra cost. Item delivery is free of charge.

Can a representative claim my prize ?

A representative may claim the prize on behalf of the winner, but he/she must present the SMS notification sent by PLDT Home, valid ID of the winning subscriber and a letter of authority.

How can I activate my content voucher subscription?

HBO Go To activate your voucher, go to https://www.hbogoasia.ph/pldt, create an account or log-in with your existing HBO GO account to start streaming!
VIU Voucher To activate your voucher, go to https://www.viu.com/ott/ph/en-us/campaign/redeem and click on Redeem Code. Create an account or log-in with your existing VIU account to start streaming!

OTHER CONCERNS

I am having issues on my content voucher code (i.e., non-working, invalid, etc.), where do I report my concern?

For concerns related to the content voucher code, you may send us a message on our PLDT Home Messenger or Twitter @PLDT_Cares, or call our hotline 171 so we can assist you.
Advise the customer to lodge their complaints to respective Content Partner.

VIU - e-mail at https://help.viu.com/hc/en-ph
HBO Go – e-mail at go.gethelp@hboasia.com

I haven’t received / I deleted my content voucher codes, where can I get them again?

For concerns related to the content voucher code, you may send us a message on our PLDT Home Messenger or Twitter @PLDT_Cares, or call our hotline 171 so we can assist you.
Frontliner to e-mail the concern to Acquisition SPOC, Haylene Castrodes ( hgcsastrodes@pldt.com.ph

Acquisition SPOC to process the resending of voucher via AIA.

I haven’t received my device, where can I get them again?

For concerns related to the device, you may send us a message on our PLDT Home Messenger or Twitter @PLDT_Cares, or call our hotline 171 so we can assist you.
Frontliner to e-mail the concern to Acquisition SPOC, Haylene Castrodes ( hgcsastrodes@pldt.com.ph).

Acquisition SPOC to process the delivery of the devicethrough third-party agency. Third-party agency to deliver thedevice to the customer.

I received a wrong device, where do I report my concern?

For concerns related to the device, you may send us a message on our PLDT Home Messenger or Twitter @PLDT_Cares, or call our hotline 171 so we can assist you.

Frontliner to e-mail the concern to Acquisition SPOC, Haylene Castrodes hgcsastrodes@pldt.com.ph

Acquisition SPOC to process the replacement of the device through third-party agency. Third-party agency to pick-up the wrong device and deliver the correct device to the customer.

My device is defective, will there be a replacement? / I am having issues with my device, where do I report my concern?

For concerns related to the device, you may send us a message on our PLDT Home Messenger or Twitter @PLDT_Cares, or call our hotline 171 so we can assist you.

PLDT is not responsible to replace nor repair the devices. However, the devices are covered by the partner brands’ warranty.

If they have concerns regarding the device, they may get in touch with our partner brands’ accredited service centers directly and just present the following requirements: (1) The device with box and all the inclusions (with device serial number) (2) SMS notification from PLDT Home proving that they’ve won on the promo, and (3) (If available) Acknowledgement Receipt / Online Tracking Receipt

Customer may find the nearest service center in their area thru this link:https://www.mi.com/ph/support/service-centre/