What is PLDT Home WiFi 5G+?
Unlock a better experience with 5G+.
5G+ uses Smart’s nationwide 5G technology and powered by a device that enables up to 10x faster speeds (vs regular LTE Home WiFi device) and connects up to 15 devices.
PLDT Home WiFi 5G+ provides internet service for the family at home by connecting to the nationwide 5G network powered by Smart. For a special promo price of P1,495.00 you can get your PLDT Home WiFi 5G+ that comes with a device, SIM and unlimited WiFi for 15 days.
It is a prepaid service that means there is no lock-in or monthly billing. It is plug and play so there is no installation needed.
How can I avail of PLDT Home WiFi 5G+
PLDT Home WiFi 5G+ comes with a 5G SIM and device that connects to both the 5G and 4G network of Smart.
To buy, you may visit PLDT and Smart stores, official stores of PLDT and Smart in e-commerce platforms such as Lazada and Shopee, SM malls, PLDT and Smart retailers nationwide.
You may also avail of same day delivery via Grab.
What is 5G?
5G or fifth generation is the latest and most advanced wireless technology. It can deliver an enhanced internet experience such as ultra fast uploads and downloads, cloud gaming in low latency, streaming without buffering.
How is 5G different from 4G or LTE and LTE Advanced?
With 5G device, experience up to 10x faster speed vs regular LTE or 4G.
How can I activate the service?
You must register your SIM in order to activate the service and enjoy unlimited WiFi for 15 days by visiting smart.com.ph/simreg.
Republic Act 11934 mandates all SIM users, both existing and new, to register their SIMs.
Get the PLDT Home WiFi number from the sticker at the back or bottom of the device. You must get the One-Time Passcode (OTP) from the device dashboard by visiting https://192/168.1.1 and may view instructions from pldthome.com/homewifi/viewbroadbandsms.
Can I use other SIMs with PLDT Home WiFi 5G+?
When you buy your PLDT Home WiFi 5G+ it already comes with a Smart Bro Home WiFi SIM inside the device. You cannot access the internet if you use your SIM on another device. Please note that tampering with the SIM slot will void the service warranty.
How can I enjoy the best 5G service?
It is recommended that you check the Smart 5G signal in your area by taking a speed test in the location where you will be using PLDT Home WiFi 5G+.
If your area is not covered by Smart 5G, you may check Smart LTE signal in the area and have the option to buy PLDT Home WiFi LTE Advanced.
Place the device near the window to get the best signal.
Can I use PLDT Home WiFi 5G+ in another location?
It is recommended that you use the service in your area of residence.
What prepaid load can I avail and how can I buy?
You may choose from any of the loads depending on your preference, usage and budget:
- Unlifam for unlimited data for 30 days at P1,299
- FamLoad All Access for all access to all apps from 7 to 30 days starting at P199 to P1149.
- Magic Data for no expiry load at 199,399, 499, 599
You may top-up from any of the following channels: Smart app, e-wallet prpvide such as Maya, e-comemrce platforms, digital platforms of banks, PLDT and Smart stores, self-load machines, convenience stores, sari-sari stores and Smart retailers, telco tiangge, remittance centers, pawnshops, malls, transport kiosks, supermarkets and groceries.
How can I manage my account?
You may download the Smart App from the App Store, Google Store, or App Gallery to view account details, load balance, earn points and rewards and avail of the latest promos. It is recommended that you register your mobile number to get info on the latest promos.
How can I have my PLDT Home WiFi 5G+ checked for repair?
You may call 171 for assistance.
Should there be further concerns, you may bring to the nearest PLDT store for checking if within 7 days since purchase. If beyond 7, days call 02-87224307 or visit the nearest service center:
Warranty is good for one year.
For help on other concerns
You may call 171 for questions.