Fiber Troubleshooting

I cannot open specific websites

If you cannot open a certain website but you have no problem with others, this can be caused by several factors:

  1. Double check if you entered the right URL.
  2. The website might be inaccessible because it is down or you can try another device or internet browser.
  3. Check your device’s internet browser settings. Make sure you’re not using a proxy server.
  4. If you have an Anti-Virus this may prevent you from browsing some websites.

If this does not resolve your concern, send us a message on PLDT Home FB Messenger or on Twitter @PLDT_Cares. Restoration of service may take 36 hours.

For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem

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