Yes. You can modify almost all settings.

Yes, we encourage feedback. Click Help in the portal.

We suggest you block the site through all child Cyber Safety Profiles in the portal. If you believe this issue may affect others we encourage you to submit this to us and your Cyber Parenting Partner through our Help option in the Portal.

We suggest you permit the site through Internet Filters in the portal. You family may raise an Access Request through a Blocked Page or through the Fam Zone App to request access. If you believe this issue may affect others we encourage you to submit this to us and your Cyber Parenting Partner through the Help option in the Portal.

Device features can be restricted for each cyber safety profile under the Cyber Safety > Device Features menu.

Android restrictions work differently to an Apple device. On Android, the feature may still open however an error message will pop up on the screen on it will not function correctly. For example, the Play Store will load and users can search for apps but it will not download any apps if app installs have been disabled.

If you have app installs restricted for your child's device, you can borrow the device to a parent which will remove the restrictions. Once the app has downloaded, end the borrow and hand the device back to your child.

No, Fam Zone cannot change the restrictions which have been set on the device previously. To remove this setting in the Apple device, open the Fam Zone App or home.tools and borrow the device to a parent then open settings and change the restrictions. End the borrow and hand the device back to your child.

No, if the camera access has been disable by Fam Zone, any apps that require camera access will also not be allowed camera access.

Yes. You can modify almost all settings.

Because many parents want to manage their online access. Also our filtering technology does provide some detection and blocking of high risk websites (eg viruses).

Yes. But make sure you don't set our auto-profile-update feature to swap your family's Profiles automatically as they age.

Yes, we encourage feedback. Click Help in the portal.

No. There is a Do It Yourself option. This includes basic pre-set Profiles.

Google restrictions can be disabled from Cyber Safety > WiFi and then disabling Google restrictions per for the Family WiFi network.

Currently, Google restrictions cannot be turned off on the Fam Zone App.

Enforcing safe search removes access to YouTube videos that have not been tagged safe for safe search by the uploader rather than being unsafe.

Google restrictions applies to the entire Family or Guest network, regardless of profile.

By default, parents will be notified when an app is installed and the device is violated. If the device is violated or the Fam Zone App is removed, users will be set to 'Sleep Time' which turns off all access to the internet for the remainder of the day.

Alerts can be turned off for each cyber safety profile in Cyber Safety > Alerts.

Fam Zone is unable to assist with fixing jail-broken devices. We recommend you take the device to a qualified device repair shop. Please be aware that jail-breaking can void warranty.

On the Android device go to Settings > Security > Unknown Sources and ensure this feature is disabled.

The research function works in real time to check if websites or mobile apps are allowed or blocked.

Parents can report the issue to support by filling out the 'Report a problem' button.

PLDT Fam Zone is a value added service which provide safe internet experience for children. It screens out sensitive sites using key words and classifications (i.e. pornography, drugs, violence etc.) to help parents manage their children’s online consumption.

The Fam Zone is available for the investment of P299 for the first 24 months and then P99 monthly service fee for the succeeding months. This is to cover for the device cost.

The Fam Zone App is available for P149 per month for the initial App and P99 per month for an additional App. You may only get 2 additional Apps.

You also have an option to avail the Fam Zone Box for a one-time payment of P4,000.

Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application within 24-48 hours. Your application is subject to account validation and existing credit policies.

Apply today, visit https://pldthome.com/famzone

The Fam Zone Box connects to your existing modem and will broadcast its own Fam Wi-Fi network. 

Yes, the Fam Zone Box has 3 Wi-Fi networks –  Family, Guest and Unfiltered, as well as four LAN port, to cover your entire home network. Devices connected to the Family or Unfiltered network can still interact with other device on the Wi-Fi modem provided by PLDT during installation.

The Fam Zone Box broadcasts a Family network which kids need to connect to and register their devices on in order to be protected by Fam Zone. If your children are not connected and registered on the Family network, they may not be correctly protected by Fam Zone.

No, the Fam Zone Box is a wireless router which should not slow down your internet speed.

To protect devices of your kids when away from home, you can install the Fam Zone App on their device.

The Fam Zone App enables a device management technology which manages access to device features and usage of apps. Our App also installs VPN technology to route internet (data) traffic through the Fam Zone web-filters.

The Fam Zone App has 3 roles:

1. Filtering when devices leave the Fam Zone home network.
2. Scanning Apps installed on the device.
3. Controlling accessible device features.

If you need any of these functions then we recommend installation of the App.

No. We do however highly recommend the Fam Zone Box because it allows you to create a personal internet experience for all users in your home and most importantly it allows you to control internet access of all devices connected to your home broadband including PCs, smart TV and gaming platforms.

A local area network (LAN) is a computer network that interconnects computers within a limited area such as a residence. A LAN port is a data point which connected the devices on the LAN.

In home networking, a WAN refers to the connection to the internet. WAN stands for wide area network. A LAN port is on a modem or modem/router and it is the data point which connects a LAN to the internet.

Ethernet is networking technology used in most home and business networks (called ‘local area networks’ or ‘LANs’).

No. The Fam Zone Box is an Access Point. It is not a modem and therefore must be connected through a modem or modem/router.

No. You can but you don’t need to. You should connect all devices that your kids use and which you want to filter and ensure the time period 'Sleep Time' is active at night.

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

Ethernet is networking technology used in most home and business networks (called ‘local area networks’ or ‘LANs’).

A local area network (LAN) is a computer network that interconnects computers within a limited area such as a residence. A LAN port is a data point which connected the devices on the LAN.

In home networking, a WAN refers to the connection to the internet. WAN stands for wide area network. A LAN port is on a modem or modem/router and it is the data point which connects a LAN to the internet.

A network switch (also called switching hub, bridging hub, officially MAC bridge) is a computer networking device that connects devices together on a computer network. Some large homes and many businesses employ switches when they need to connect many devices.

If you have a home with data ports installed, the most likely your home is set up for a network switch. If so and if you have a switch installed then setting up Fam Zone access points through your house is as simple as plugging Fam Zone Boxes (using the Boxes WAN port) into data ports around your home.

Yes. If your data network does not cover all required parts of your home, you can use Powerline adapters to extend your network. Powerline networking turns your home’s electrical wiring into a data network cables, allowing them to carry data signals. Find out more below.

No. The Fam Zone’s technology does not currently support WiFi extenders.

In home networking, the fastest data speeds is typically via network cables. WiFi has become popular in part because many homes and business don't have cabling in all required areas.

However many premises have areas where WiFi signals can't reach. This is where powerline networking is a great solution.

Powerline networking (also known as Powerline) turns your home’s electrical wiring into data network cables, allowing them to carry data signals. It is a popular and easy way to extend your home network.

You still need a router and an internet connection. What Powerline allows you to do is use data ports on your router (or network switch/hub) to enable network access points in other rooms of your house, with the signal carried over electrical wiring.

You need at least two Powerline adapters for a Powerline Network. You connect one to your router via Ethernet (ie LAN port), and plug it into an AC wall socket.

You plug the other adapter into a wall socket in a room too far away for a good WiFi signal. This adapter will have an additional Ethernet (LAN) port available to connect networked devices or to plug in additional WiFi access points.

These are different technology standards for Powerline networking. AV2 is the most recent and allows you to connect up to 16 devices to an existing network using your home's electrical wiring. This new standard can also offer speeds many times faster than a regular Ethernet (10/100) connection.

Most PV2 Powerline adapters are backward compatible however you should check this before you change out your adapters.

You should only extend your home network with Powerline. If you extend your Fam Zone network your internet traffic will be ‘double filtered’ which will slow down your internet experience. So connect Powerline adapters to your home router, extend your home network and then attach Fam Zone Boxes at each powerline data point.

• You can NOT use extension cords with Powerline adapters.
• Powerline adapters must be on the same electrical circuit.
• Powerline adapters may not work in properties wired with 3-Phase power.
• Powerline adapters may not work in properties with "old" electrical wiring.
• Powerline adapters cannot be used with power-points/boards that have in-built surge protectors.
• Powerline performance is mainly decided by the quality of power line environment.

Most electrical and computing retail and online stores. We also from time to time will make them available in our online shop.

No. The Fam Zone’s technology does not currently support WiFi extenders.

The number of locations you have does not affect your charges. Only the number of controller services you have. So you can activate Fam Zone networks in many locations. The only billing implication is that all fees will be charged on the one account.

It doesn’t. Your “Zone” in the Fam Zone can be in any number of locations. Your chosen settings apply in Fam Zone access points which can be situated in any location.

Yes, you can move it around your home, move it to another home and you can even take it with you on family holidays. All that’s required is a reasonable broadband internet connection and power.

This scenario is catered for with our Shared Arrangements feature. If you choose to allow it, your family can be members of many families. Yours will be the Primary (Zone) and the others described as “Shared Zones”. Each Zone will have its own Fam Zone account, cyber safety and network settings.

Yes, although having both networks may cause bandwidth conflicts and may give your kids unsafe access to the internet. We recommend disabling WiFi on existing networks (or changing the WiFi password).

No. The Fam Zone Box is an Access Point. It is not a modem and therefore must be connected through a modem or modem/router.

No. You can but you don’t need to. You should connect all devices that your kids use and which you want to filter and switch off internet access at night time.

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

No, the guest and unfiltered WiFi networks are optional and can easily be enabled/disabled at any time.

You can enable or disable WiFi networks through Portal via Home Network > WiFi.

The password just needs to be 8 characters or longer. The Fam WiFi network should be something easy for the kids the remember, like 'cupcakes' or your home phone number.

Guests will still require you to provide the password for the Guest WiFi network.

Guests can be removed from Portal under the Home Network menu.

You can provide your guests the WiFi password to your Unfiltered WiFi network or to your legacy modem to bypass Fam Zone filtering.

Guests, by default, will not have the option for a routine. You can create a family member titled 'Guests' which can then have a custom routine configured.

No, the Safety Net is an option parents have to ensure visitors from another Fam Zone home follow your filtering.

The Safety Net ensures that visitors from another Fam Zone home are filtered just like your family. This means that if they can access a category at home, but you have it blocked, they cannot access it.

The Safety Net profile can be changed from Portal > Cyber Safety > Filter: Categories > Safety Net.

The Safety Net can be disabled or enabled through Portal > Home Network > Filter Settings.

No, the Zone Owner cannot be modified once the account is created.

Parent access allows users to receive usage notifications, access requests, customise routines, internet access, controlled social, device features.

If kids have Parent access, they can log into the Portal and change their internet access and routines.

We require a different email address for each Parent as we send account notifications, usage reports and more.

You can but it's not recommended.

Parents and adults are not tracked by default however this setting can be changed.

No, we cannot see any secure information such as banking details, superannuation details, email contents etc.

Yes, the Adult Profile can be modified to include blocking on certain categories at your discretion.

Parents can change the routines and calendars by clicking on the tools icon through the Fam Zone Portal.

No, each family member must be altered individually.

Yes, Parents have the option to update the calendar to a different day type over multiple days for school holidays or family vacations.

Yes, routines can be changed at any time by logging into the Portal.

Routines can be updated by setting Sleep Time for the entire day, then afterwards adding the access periods such as School, Study and Play.

School and Study are generally the most restricted access periods for children however, Study can be altered to be less restrictive. For example, Parents may allow their children to access Facebook during Study but not in School Time.

Sleep Time is the designated 'no internet' period where all access to the internet is blocked. Sleep Time is a great function for parents to perform a Quick Time Change to when children are misbehaving.

Connect the device to the Family WiFi network and then browse to home.tools or click on the 'To Do' that appears in Portal.

Yes, you can remove a device from your Fam Zone network in the 'Devices' page under the Home Network menu.

You can check this by browsing to home.tools on the device. If the device is registered, it will show you the user it is assigned to.

Yes, parents can easily control individual devices separately. A new family member will need to be created to do this. Once created, a routine and internet access for the device can be configured then assign the device to that family member.

The device will be assigned to the guest profile if it is not registered to a family member. This means it will not follow any family members routines and cannot be controlled via Quick Time Changes.

Generally yes, and they will be re-directed to a Fam Zone Blocked Page. This page explains what webpage being accessed and why it was blocked. For SSL sites, Fam Zone cannot re-direct to the block page. If blocked these pages will time-out.

No however, the 'To Do' for the Access Request will not remove itself. To remove the 'To Do', open the request and click the 'ignore & close' option.

Yes, Parents will receive an email. Text messages are NOT available at this time.

We recommending having the child send an access request from the blocked page. You can then change the specific site access. You may also choose to borrow the device (as yourself) from a block page. This will give the device your policy settings for an hour.

No, the Access Request option is a function available on all Fam Zone block pages and our App.

You will need to log into our Fam Zone Portal from your phone.

Please ensure that your email address is correct for your Fam Zone account and that the emails from Fam Zone are not in your junk folder.

Borrowing can be done on the Fam Zone App or through the Fam Zone's home.tools web page (if connected to a Fam Zone network).

To swap between family members profiles on shared devices. It means the user is getting their personal cyber safety settings.

Yes, load the page home.tools on your browser and then save as a bookmark.

You can change their cyber safety profile settings at any time. For example you can block/allow sites. If it's just a temporary issue, you can borrow the device as yourself to remove (most) filter restrictions. We don't recommend this to be done frequently. If your kid's cyber safety profiles are not working for you, please contact our Support team (via Help in the Portal).

If no PIN has been set and you wish to create one, log into Portal, select the family member and click Account.

No, pins are optional for children. If they attempt to borrow device without a pin, you will be notified by email advising that a borrow request has been submitted.

Only if they have access to that device without parental supervision. When you go to use the device you can borrow to your parental profile.

No, you can borrow to your child's profile before loaning the smart device to them.

You can view the usage of each tracked family member in the Fam Zone Portal.

Fam Zone records the domain of each website, not a screen capture of what family members do within the websites.

By default, parents will receive all notification emails, including when apps are installed. You can turn this off within Portal.

Usage reporting can be turned off for each child from the members settings in Portal.

Yes, all notifications are able to be turned off/on at parents discretion.

It is an agreement between more than one parent to take responsibility for cyber safety polices for a child. Each parent can decide access policies in their respective home (through Fam Zone networking).

Because Fam Zone enforces access policies based on the user of a device. If a child is registered in only one family (ie the primary zone) then the policies set in the primary zone will apply anywhere that child connects to the internet. So, shared arrangements are designed to let parents/guardians take responsibility for access in their respective homes.

Any Zone Owner in Fam Zone can. To do so, the relevant child needs to connect to your Home Network and appear as a Guest. You can then request a shared arrangement from the Guest functions of Fam Zone hoe networking.

Yes by the Primary or Shared Parent at anytime.

Yes. The primary parent can re-assign this role to any shared parent of the relevant child.

No. Fam Zone gives the Primary Parent sole discretion to accept or reject any request for sharing. They may also cancel a shared arrangement at any time. Should there be any disputes between parents will are not able to get involved. We will follow the requests of the Primary Parent only.

Search Fam Zone in the App Store and Google Play.

No, PCs and Macs are currently not configured for our Fam Zone App.

No, the App is only for kid's smart devices like mobile phones and tablets that leave the house network.

The Fam Zone App installs device management technology to manage access to device features. This technology is in regular contact with the Fam Zone servers to keep rules in-sync. Our App also installs VPN technology to route internet (data) traffic through the Fam Zone web-filters.

In most circumstances Fam Zone's ‘fast filtering technology’ will be imperceptible. If you're using Fam Zone outside of our supported countries then you may notice some latency as traffic needs to be routed across the internet.

Yes. Fam Zone’s filtering technology has been designed to "switch off" when the device connects to a school WiFi network. We call this "Safe WiFi" and for it to work the school's WiFi network needs to be registered in Fam Zone.

Please call the PLDT sales line on 171 or visit the PLDT Home website for more information.

The Fam Zone App has 3 roles:

1. Filtering when devices leave the Fam Zone home network.
2. Scanning Apps installed on the device.
3. Controlling accessible device features. If you need any of these functions then we recommend installation of the App.

No. We do however highly recommend the Fam Zone Box. It allows you to create a personal internet experience for all users in your home and most importantly it allows you to control internet access for all devices including PCs, smart TVs, gaming platforms and even guests in your home.

Yes. The App can be deleted however that does NOT affect the parental control features. To remove all of the Fam Zone technology you need to either 1. Sign in to the Portal and cancel the service; or 2. Open the App, go to Settings (using your Parent PIN) and clicking Remove.

Yes. The App can be deleted however that does NOT affect the parental control features. And in fact if they do it, Fam Zone will temporarily move them to "Sleep Time" and you’ll be quickly alerted. There are more sophisticated ways kids may try to hack or violate the App or the device’s operating system. Fam Zone can typically detect these and will notify you.

Most will. Apps blocked by Fam Zone obviously won't and some apps which block VPN technology may now operate properly.

As our App uses VPN technology, you may find that this is not compatible with the free Netflix offer. If you notice data being used when watching Netflix, you may need to uninstall the Fam Zone App.

No. However, if you're kids access the internet on networks other than a Fam Zone Box, then the Fam Zone App is required.

Yes. Raise a ticket through our Help menu in the Fam Zone Portal.

The Fam Zone allows you to enforce Google's explicit restrictions on search and YouTube. These restrictions are not perfect however they are strict. We cannot however isolate YouTube traffic from much other Google traffic. Accordingly YouTube is controlled through the Social filter category.

Yes, there are few ways to do this which are listed below:

• Using Fam Zone's Unfiltered WiFi
• Disabling Google Restrictions from the Family WiFi

If you are not comfortable doing the above, you can give a specific family member unrestricted YouTube access they will need to use a smart device and will need to use Google's official YouTube app. You will need to:

• Setup Google (or YouTube) Accounts for them;
• Unblock filter category Web Accounts; and
• Have then sign-in to YouTube using the relevant App.

Skype traffic is one of the most difficult to identify and block. We can only reliably block Skype by blocking all internet traffic for the user. Typically these settings will block Skype for a particular age Profile. Block these Filter Categories for the relevant time periods:

• Social
• Required Web
• IP addresses
• Web Accounts

No, the App is only for kid's smart devices like mobile phones and tablets that leave the house network.

The Fam Zone App installs device management technology to manage access to device features. This technology is in regular contact with the Fam Zone servers to keep rules in-synh. Our App also installs VPN technology to route internet (data) traffic through the Fam Zone web-filters.

In most circumstances Fam Zone's ‘fast filtering technology’ will be imperceptible. If you're using Fam Zone outside of our supported countries then you may notice some latency as traffic needs to be routed across the internet.

Yes. Fam Zone’s filtering technology has been designed to "switch off" when the device connects to a school WiFi network. We call this "Safe WiFi" and for it to work the school's WiFi network needs to be registered in Fam Zone.

The Fam Zone App has 3 roles:

1. Filtering when devices leave the Fam Zone home network.
2. Scanning Apps installed on the device.
3. Controlling accessible device features. If you need any of these functions then we recommend installation of the App.

No. We do ,however, highly recommend the Fam Zone Box. It allows you to create a personal internet experience for all users in your home and most importantly it allows you to control internet access for all devices including PCs, Smart TVs, gaming platforms and even guests in your home.

Yes. The App can be deleted however that does NOT affect the parental control features. To remove all of the Fam Zone technology you need to either 1. Sign in to the Portal and cancel the service; or 2. Open the App, go to Settings (using your Parent PIN) and clicking Remove.

Yes. The App can be deleted however that does NOT affect the parental control features. And in fact if they do it, Fam Zone will temporarily move them to "Sleep Time" and you’ll be quickly alerted. There are more sophisticated ways kids may try to hack or violate the App or the device’s operating system. Fam Zone can typically detect these and will notify you.

Most will. Apps blocked by Fam Zone obviously won't and some apps which block VPN technology may now not operate properly.

No, you can disable any or all alerts through the Fam Zone Web Portal.

Violating a device refers to removing the Fam Zone App, Jail-breaking (on iOS) or Root'ing (on Android) the operating system of the device. It also can mean modifying admin settings on Android devices. We work to detect violations because it typically means the device's user is trying to or can bypass your chosen cyber safety settings.

Jail-breaking is the process of bypassing restrictions on iPhones and iPads to install other apps and tweaks not approved by Apple.

Root'ing is a process similar to Jail Breaking for hacking Android devices, game consoles, and so on. "Root'ing" and "Jail-breaking" are often used interchangeably

Fam Zone does not have a way of stopping kids from violating devices however, we do have technology that identifies violations and reports these to parents while setting the child to 'sleep' which blocks internet access.

If the action is detected, we will email you details and instructions to remedy the issue. In most circumstances the device's user will be moved to 'Sleep Time' to both reduce risks and give them a penalty.

No, Sleep Time is enforced across all of their devices.

No. Detection of device violations is only available where the Fam Zone App is installed and active.

A Safe WiFi network is recommended if your child visits another WiFi network that has its own filtering, such as schools. Once a WiFi network is registered as safe, the Fam Zone VPN technology will turn off to allow the Safe network to filter the device.

A Safe WiFi network can be added for all family members through Portal > Cyber Safety > Settings > Add Manually. Please note that the Network SSID is case sensitive, if the name is not correct, it will not function correctly.

Yes, you can remove a Safe WiFi network through Portal > Cyber Safety > Settings then removing the network.