How do I link my Account to my myHome ID?

Follow these simple steps to create your myHome account:

  1. Begin by entering your PLDT account number.
  2. You will be asked to validate your identity to ensure the security of your myHome ID. There are two ways of validation:
    • via OTP (one-time PIN) - a 4-digit verification code will be sent to your registered mobile number which you submitted during application of your PLDT service. If that number is no longer active or updated, you may call 101012 then press 2 to update your mobile number. Note that this should be done by the subscriber on record.
    • via IVRS - a 6-digit verification code will be sent to your registered email address. Using the PLDT Landline corresponding to the account number you are trying to link, call 101012, press 1 then key in the code. Note that if you use a different Landline, the system will not accept the code.

*If you are having trouble linking your account: Call 171 to speak to one of our Customer Care Officer.

For more detailed step-by-step
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