Temporary Fibr Plan is an internet solution for our customers to get connected right away while waiting for PLDT Home Fibr via Home WiFi Postpaid plan. This is offered to Fibr applicants who cannot be served with Fibr due to the Enhanced Community Quarantine or for areas with no facility available yet. Applied Fibr plan will be installed once facility is ready or it is safe to visit.

Currently, we are offering the Temporary Fibr Plan 1099 with a 100Gb all access data inclusion. Top ups can be done online charged to the bill should there be additional data needs.

• A PLDT Home Wifi unit powered by the fastest mobile internet in the country, Smart LTE.
• 100 GB all access data refreshed monthly.
• Plug and play feature. No installation needed.
• Connect up to 5 devices. Perfect for family sharing.
• 36-month lock-in period that will be carried over once Fibr is installed (lock-in will not be refreshed).
• Pay only a monthly service fee of P1,099

Given enhanced community quarantine, delivery might take as long as 5 days for Metro Manila, and 10 days for outside Metro Manila.

• Customers who have pending applications will be offered via SMS and/or via callout. It will also be available to customers who will apply for Fibr plans starting April __ 2020
• For online, it will be offered upon application with the option to proceed with Temporary Fibr Plan or decide to wait for the Fibr installation instead.

Yes. A 36-month lock-in period starts upon activation of Temporary Fibr service and will be carried over once your Fibr is installed. Lock-in will not be refreshed.

Yes. As part of our commitment to serve you, the applied Fibr plan will be installed once it is safe to visit and/or the facility is already available. The safety of our customers and of our people is our outmost priority.

Yes, your monthly charge will be P1099 corresponding to the plan of the temporary service you are currently using. You’re regular Fibr MSF will be charged to you the moment your Fibr is installed.

This will be offered to Fibr applicants who cannot be served due to no facility yet available or to lockdown areas where we are unable to to install or repair. For troubleshooting tips, please refer to our support page

The device needs to be returned upon Fibr installation

The temporary service will automatically be disconnected once your Fibr is installed and you will be charged P2,500 for the device fee if you fail to return the device

You cannot keep the temporary Fibr but you can apply for regular postpaid home wifi through pldthome.com

The promo/discounts you have availed will be applied once your Fibr is installed.

You will be charged P100 per month for your Fibr installation and modem activation fee once your Fibr service is installed. Should you have applied during a promo/sale, existing promotion shall apply.

• We recommend paying your bill online for your safety.
• We have thousands of authorized payment channels nationwide such as payment centers, banks over-the-counter, internet banking, auto-charge, ATM, phone banking, Smart Money. Find out the nearest and most convenient payment option for you click here to get the list of our payment centers.

Here are ways to view your eStatement/bill summary:

• Here are ways to view your eStatement/bill summary:
  You can view your current bill and your past billing statement in the last 12 months through your myHome Account
• If you don’t have a myHome Account, create one today and manage your account at your own convenience. Create a myHome account now.
• Via Email Notification
  An email notification with your bill summary will be sent to you every month to your registered email address. In order to view the complete details of your bill, just select "View Billing Statements" and type in your password.
• Via SMS Notification
  As soon as your bill is available online, an SMS notification containing your bill summary will also be sent to you.
• To avoid missing the bill notifications, it is important to keep the contact information updated through our hotline 171.