If your service was recently activated or modified:

• Installation fees (one-time or installment) may be charged unless it is FREE during the application.
• A Cignal activation fee of P700 is charged for New Fiber customers and P1,700 for existing Fiber customers.
• A service fee of P500 may be charged for plan downgrades outside the lock-in period. If within the lock-in period, there is a charge of P500 + 3 times the amount of the monthly service fee.

If the Monthly Service Fee (MSF) reflected in your bill is the plan you availed of.

• Your monthly service fee should be equivalent to your subscribed plan. Please refer to page 3 of your billing statement for the actual plan rate.

If your bill has proportional charges

• Pro-rated charges are proportional monthly service fees from the service activation date up to the statement date.
• Proportional charges may appear on your bill because of the following:

Your request for an upgrade, downgrade or migration of service was completed

• Your bill may reflect proportional charges from the date when your new service is activated plus your regular monthly service fee
• Your next bill will reflect the full monthly service fee

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Example

You availed of a plan upgrade that was activated on the 10th of the month and your statement date is every 20th of the month. The proportional charges will be based on the activation date of your upgrade which is from the 10th of the month up to the 19th of the following month.

Your account has been reconnected from temporary disconnection

• Your bill may reflect proportional charges from the date when your account was reconnected plus your regular monthly service fee.
• Your next bill will reflect the full monthly service fee.

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Example

Your current account was reconnected after a temporary disconnection on the 10th of the month. Your statement date is every 20th of the month. The proportional charges will be based on your reconnection date which is from the 10th of the month up to the 19th of the following month.

If you avail Add On services

• If you avail of any Add On Features or Devices, the additional amount will be reflected on your bill on top of your Monthly Service Fee.
• Have you availed of an Add On? Check the corresponding monthly payment and lock-in period, visit here.

Download the Billing Guidebook

The one guide you need for everything about your PLDT Bill:

• Get to know your bill
• How to sign up for paperless billing
• Understanding proportional charges
• Where to pay bills

Download Customer Billing Guide

Fill out a web form to reach out to us for support

1. Select an option below that best describes your request
2. Make sure you have a copy of your bill, your PLDT account number, and your telephone number as reference.
3. Follow the steps as we send you a One-Time Pin to proceed.
4. Provide the necessary information in the webform.