HOME ULTERA SUPPORT

PLDT HOME Ultera is our wireless internet service.  Ultera is best for families who use the internet for simple activities such as researching online for school, social media, and sometimes watching videos on YouTube. 

You will not have data connection once you consume your monthly volume allowance until your monthly volume is refreshed on your next billing cycle. You will be redirected to an online portal where you can reload your data. You will also receive a proactive pop-up to remind you of your data consumption once you reach 70%, 90% of your monthly data allowance.

You can reload your data through your myHome Account.Your reload will be charged to your monthly bill.

You can check your monthly data usage using your myHome account. If you don't have a myHome account yet, you can create one at at http://my.pldthome.com. This will allow you to check how much of your monthly data allocation has been consumed, avail of volume boosters, and manage other account details.

One of the product features of HOME Ultera is that we have ensured better surfing and browsing through the monthly volume allowance given to our subscribers. Once you have consumed your monthly usage allowance, you can still enjoy the internet by purchasing volume boosters online at http://my.pldthome.com Just dial *1888 on your Smart/ Talk N Text mobile phone or call 672-7277 or toll free 1-800-10-6727277 using your landlines. .

The monthly volume allocation per plan will be as follows:

In case your usage exceeds your monthly volume allowance, you can still enjoy the internet by purchasing additional volume boosters online at http://my.pldthome.com Otherwise, connectivity will be halted until your monthly volume is refreshed on your next billing cycle.

Your volume allowance is only valid for one month and will NOT be carried over to the next month.

Yes! To suit your online needs, the following volume boosters can be purchased. Additional volume boosters will be added on top of your monthly volume allowance and reflected on your next billing statement.

You can purchase volume boosters with a total worth of P500 or below.

Unused volume boosters will be carried over to the next month. You will first consume your monthly volume allowance before your purchased volume boosters. To check your available volume balance and purchased volume boosters, you may manage your account using http://my.pldthome.com.

Your monthly volume allowance will be replenished on your next billing cycle.

You can manage your account online at http://my.pldthome.com Here, you can conveniently purchase volume boosters, check your available volume and monitor your data usage history.

You can still top up volume boosters by accessinghttp://my.pldthome.com Just log on to your myHOME account to purchase.