Fraud and Phishing

Protect Yourself from Phishing Scams

Phishing scams are on the rise, and it's crucial to protect yourself from these deceptive attacks. Follow these essential tips to stay safe and secure online:

Know Your Sender

Email: Legitimate billing emails from PLDT will come from pldthome@pldt.com.ph. Special offers will be sent from no-reply@cs.pldthome.com or no-reply@pldthome.com.

SMS: Authentic messages will be from PLDTHome, 8171, PLDTUpgrade, PLDT Rewards, or PLDTListens.

Don’t Click on Suspicious Links

Be wary of unexpected emails or text messages that contain links. Always verify the sender before clicking any links, as phishing attempts often use fake websites to steal your information.

Transact Only on Official PLDT Channels

For all your transactions, use only verified PLDT channels:

  • PLDT Home or PLDT Cares Chatbot: Ensure it has verified badges.
  • Website: Visit pldthome.com/support for official support.
  • Hotline: Call the 171 hotline for assistance.

Stay vigilant and protect yourself from phishing scams by following these guidelines. Stay informed and secure with PLDT.

For more detailed step-by-step
troubleshooting tips

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