Telset

How many telset unit will I be allowed to have?

Each subscriber is allowed to have up to three (3) units, provided the subscriber has already fully paid the first two (2) units.

Who is eligible to start a warranty claim?

The owner of the PLDT-provided handset can start the claim.

How long is the warranty period for repair service?

Your warranty period is valid for one (1) year from the date of the original purchase from PLDT and is valid provided the product is only used in accordance with published guidelines from PLDT for the product, including the product's user manuals and technical specifications.

How long is the replacement period of the Telset unit?

For replacement of the new telset/s, we follow a 7-day return policy. Just take note that returned handsets will be accepted and replaced only if below criteria are met:

  • Reason for return is due to factory defect
  • Should have a valid Proof of Purchase
  • The handset being returned is PLDT-provided, whether bought at the Stores or online.
  • The handset is returned at any PLDT Store within seven (7) calendar days from the date of purchase.

How far can you be from the base phone and still be talking on the handset?

They typical range of Digital Enhanced Cordless Technology (DECT) or Cordless phones is around 300 meters. However given the different interferences inside the home (i.e. walls, WiFi, bluetooth, motorized appliance, etc.), the actual range of the series can go up to 80 meters

How do I register the Premium Base Cordless unit (main) and/or the Premium Base Cordless Extension unit handset to a base?

In order for the intercom function to work properly, you must register at least two (2) handsets to the base. See below on how to register a handset to a Base.

  1. Press Handset Locator (approx. 6 secs) on the Base you wish to register the Handsets.
  2. On your handset, press OK and Redial (or call) button to select REGISTRATION
  3. Select Base number. Default is B1
  4. Enter the 4-digit system PIN (default: 0000)
  5. Press OK to confirm. You will hear a tone to confirm successful registration.

Does the Premium base Cordless unit have an Answering Machine function?

Yes, it has the answering machine function. Just do the following to see if someone left you a message:

  1. Press OK/MENU button on your handset
  2. Press Redial (or call button) and select Ans. Machine
  3. Select Msg Playback.

Can I put other batteries in the Premium Base Cordless unit (main) and/or the Premium Base Cordless Extension unit other than what is included?

It is advised to use only the supplied AAA rechargeable batteries. However, in the event that you want to put other batteries, please ensure that the battery meets the following requirement:

  1. 400 mAH -1
  2. V AAA NIMH (Nickel Metal hydride) rechargeable battery.

My Caller ID Display is ON but information is blurry or not clear. What should I do?

All it takes is a few minutes to fix it! Follow these steps:

  1. Plug in the power adapter to the telephone base
  2. Make sure your handset’s batteries are inserted correctly
  3. Be on the lookout for any changes on the handset’s display.
  4. If the display still isn’t clear, try charging your handset

If the problem persists, bring it in for further checking at the nearest PLDT Sales and Service Center.

Did you find this helpful?

Suggest improvements so we can serve you better.

CAPTCHA

For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem