We have received reports of contractors disconnecting PLDT Fibr customers in order to free up ports for pending Fibr applications. Such activities are clearly improper and will not be tolerated. Our network and legal teams are currently investigating these reports and will take the necessary actions against erring contractors. If you have experienced anything like this, please file your report in this link.

If you have issues with your internet/landline connection or would like to follow up an existing service request, you may reach out to our official Customer Care channels found at www.pldthome.com/contact.


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